Salesforce eliminated 4,000 customer support roles as AI agents now handle half of interactions, showing how enterprise companies restructure around AI capability.
AuthorJohn Deacon
An independent AI researcher and systems practitioner focused on semantic models of cognition and strategic logic. He developed the Core Alignment Model (CAM) and XEMATIX, a cognitive software framework designed to translate strategic reasoning into executable logic and structure. His work explores the intersection of language, design, and decision systems to support scalable alignment between human intent and digital execution.
Read more at bio.johndeacon.co.za or join the email list in the menu to receive one exclusive article each week.
Transparent AI: Building Visible Reasoning Over Black Boxes
Most AI hides its logic, demanding blind trust. XEMATIX makes reasoning visible, aligns with human intent, and creates verifiable collaboration through transparent decision paths.
When Work Becomes a Holding Cell: Finding Authentic Work
Chasing promotions while doing someone else's work can feel like serving time. Learn simple moves to convert experience into authentic work you can stand behind.
Why Reactive Planning Fails and How to Build Proactive Systems
Reactive planning makes disruption expensive. Learn how to build proactive systems using predictive modeling, scenario analysis, and risk mitigation to stay ahead of change.
AI Memory Tools: When Technology Meets Human Identity
AI can support memory and identity work, but human agency must lead. A practical guide to cognitive prosthetics, narrative therapy, and ethical guardrails.
LinkedIn Personal Branding: Why Profiles Fail Career Reinvention
Most LinkedIn profiles compress value into bullet points. Learn the three-layer system for career reinvention: strategic branding, no-code sites, and EI.
How Technical Sales Professionals Can Build Unshakeable Message Clarity in Digital Markets
Transform scattered sales tactics into a unified communication system that projects certainty and builds trust. Learn to architect your core message from first principles, then scale it across digital channels with semantic precision. Stop chasing trends and start building lasting competitive advantage through verifiable clarity.
Why Your AI Prompts Fail and Return Generic Nonsense Instead of Breakthrough Insights
Most AI interactions fail because we overload prompts with competing goals and vague instructions. Learn the precise framework for building AI prompts that deliver breakthrough insights instead of generic output, transforming your cognitive partnership with AI from frustrating to transformative.
How to Pass Down Family Wisdom That Actually Gets Used Instead of Forgotten
Most family stories die with their tellers because we treat wisdom like museum pieces instead of living tools. Learn how to create spaces where real wisdom transfers between generations through structured storytelling that bridges past experience with present challenges.
Working Without Yourself: The Cost of the Authenticity Void
When work has no tie to who you are, even wins taste hollow. Learn to diagnose the authenticity void and build a framework for work that actually belongs to you.